Privacy policy

At Domaine de Fontaine Châtel, protecting your personal data is a priority. This privacy policy aims to clearly and transparently inform you about how we collect, use, store, and protect your data when you use our website www.domainedefontainechatel.com (hereinafter referred to as « the Site »).

1. Collected data

We collect the following data when you use our Site:
  • Identity data: first name, last name
  • Contact data: email address, phone number
  • Booking data: stay dates, number of guests, preferences
  • Payment data: processed only through our secure payment provider (we do not store any bank information)
  • Browsing data: IP address, browser type, pages visited, collected via cookies

2. Purpose of data collection

Your data is used to:
  • Manage your bookings and requests, and contact you regarding your stay
  • Improve the user experience on the Site
  • Ensure the security of the Site and prevent fraud
  • Comply with our legal and regulatory obligations

3. Data sharing

We only share your data with:
  • Our technical partners (hosting provider, payment processor, booking management)
  • Relevant authorities if required by law
  • Your data is never sold or transferred to third parties for commercial purposes.

4. Data retention period

Your data is retained only for as long as necessary for the purposes for which it was collected, specifically:
  • Booking data: 3 years after the last contact
  • Billing data: 10 years (in accordance with accounting legislation)

5. Your rights

In accordance with current regulations (GDPR), you have the following rights:
  • Right to access your data
  • Right to rectification
  • Right to erasure
  • Right to object to or restrict processing
  • Right to data portability
You can exercise these rights by contacting us at: contact@domainedefontainechatel.com

6. Cookies

Our Site uses cookies to improve your browsing experience and measure audience metrics. You can manage your preferences via the cookie banner displayed during your first visit.

7. Security

We implement appropriate technical and organizational measures to ensure the security of your personal data.

8. Contact

For any questions regarding this privacy policy or your personal data, you can contact us at:

Domaine de Fontaine Châtel
4 Route du Château,
76750 Saint-Germain des Essourts
contact@domainedefontainechatel.com
+33 6 25 06 30 79